Refund & Return Policy

Last Updated: May 16, 2025

1. General Policy

Tickets for the HYPE Digital Festival – AI Edition are non-refundable and non-exchangeable, except in the circumstances outlined below.

2. Event Cancellation

If the event is canceled by the organizers, attendees will receive a full refund of the ticket price, excluding any service fees.

3. Event Modification

In the event of significant changes to the event (e.g., date, location, program), attendees may request a refund.

4. Attendee-Initiated Refunds

Tickets are non-refundable and non-exchangeable unless the event is canceled or significantly modified. To request a refund, please contact us via the Contact Us page.

5. Ticket Transfers

If you are unable to attend, you may transfer your ticket to another individual. Please inform us of the change via the Contact Us page.

6. Processing Time

Approved refunds will be processed within 15 business days from the date of approval.

7. Force Majeure

In cases of force majeure (e.g., natural disasters, pandemics), organizers reserve the right to modify, postpone, or cancel the event. Refund procedures will be communicated to attendees accordingly.

For any further inquiries or requests, please reach out to us via the Contact Us page.